Wyse Technology Computer Drive R10L User Manual

Installation Guide  
®
Wyse R Class Conversion to Xenith Pro  
®
TM  
Wyse USB Firmware Tool Release 1.18  
Products: R10L, R50L, R90L, R90LW, R90L7  
Issue: 031213  
PN: 883887-30L Rev. B  
 
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Contents  
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1
Introduction  
This guide provides the instructions you need to use Wyse® USB Firmware Tool to  
convert the following Wyse R class thin clients to Xenith Pro:  
R10L  
R50L  
R90L  
R90LW  
R90L7  
TIP: After converting your thin clients, obtain any available firmware update at  
Kit Contents  
The conversion kit includes:  
Conversion Software Assembly DVD-ROM  
Wyse Conversion Labels (you must attach a Wyse label to each converted thin client)  
Figure 1 Kit contents  
The Conversion Software Assembly DVD-ROM contains:  
A PDF of this Installation Guide  
Wyse USB Firmware Tool Release 1.18  
RX0 Xenith Pro Conversion Image folder containing the following files:  
bios.img  
cmos.img  
commandsXml.xml  
par1.img  
 
   
2
Chapter 1  
Wyse Technical Support  
To access Wyse technical resources, visit http://www.wyse.com/support. If you still have  
questions, you can submit your questions using the Wyse Self-Service Center at  
http://support.wyse.com/selfservice.html or call Customer Support at 1-800-800-WYSE  
(toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific  
Time, Monday through Friday.  
To access international support, visit http://www.wyse.com/global.  
Related Documentation and Services  
Fact Sheets containing the features of hardware products are available on the Wyse Web  
site. Go to http://www.wyse.com/products and use the Cloud clients tab to locate and  
download the Fact Sheet for your hardware product.  
Administrator and other documentation for your cloud client model are available at:  
Wyse Online Community  
Wyse maintains an online community where users of our products can seek and  
exchange information on user forums. Visit the Wyse Online Community forums at:  
 
     
2
Installing Xenith Pro Firmware  
This chapter includes the requirements and procedures you need to install and use Wyse®  
USB Firmware ToolTM to update your thin client to Xenith Pro firmware.  
TIP: The purpose of the Wyse USB Firmware Tool is to configure a bootable USB key for  
device firmware. In the following procedures, you will create a configured USB key  
containing the firmware contents that you need, and then boot from this configured USB  
key on the thin clients you want to convert to push the contents of the USB key onto these  
target devices.  
Requirements  
Machine with a minimum of 16GB of free space running either of the following:  
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Windows 2003 Server  
Windows Server 2008  
Windows Server 2008 R2  
Windows 7 Enterprise (32-bit and 64-bit)  
Windows 7 Ultimate (32-bit and 64-bit)  
USB Key:  
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USB 2.0 only  
CAUTION: During the USB key configuration process the USB key will be reformatted.  
 
   
4
Chapter 2  
Procedures  
IMPORTANT: Complete the following procedures as an administrator (administrator  
privileges are required).  
Step 1: Copy the RX0 Xenith Pro Conversion Image Folder (on the DVD-ROM) to Your Local  
Hard Drive  
Navigate to the RX0 Xenith Pro Conversion Image folder (contained on the Conversion  
Software Assembly DVD-ROM) and copy it to your local hard drive.  
Step 2: Install Wyse USB Firmware Tool v1.18  
1. Navigate to the Wyse USB Firmware Tool v1.18_GA.exe (contained on the Conversion  
Software Assembly DVD-ROM) and double-click it to execute the file and open the  
WinZip Self-Extractor dialog box.  
2. Enter the destination folder you want (for example, C:\USBFT) in the Unzip to folder  
box, and then click Unzip to extract all files from the Wyse USB Firmware Tool  
v1.18_GA.exe file into the folder. The default directory for the extracted files is Wyse  
USB Firmware Tool.  
CAUTION: It is not recommended to use your desktop for the destination folder as  
there are several files that will be extracted from the .exe file.  
3. After installation, create a shortcut on the desktop for the Wyse USB Firmware  
Tool.exe file (see your operating system documentation).  
Step 3: Use Wyse USB Firmware Tool to Configure a Single USB Key to Install Firmware  
CAUTION: For Windows 7 Enterprise and Windows 7 Ultimate operating systems, be  
sure to right-click on Wyse USB Firmware Tool.exe and select the Run as administrator  
option.  
1. Double-click the shortcut on the desktop for the Wyse USB Firmware Tool.exe file to  
run the tool and open the Wyse USB Firmware Tool wizard (the welcome page  
provides the product version and description, and a link to view the Wyse end user  
license agreement).  
Figure 2 Wyse USB Firmware Tool wizard  
2. Click Next to open the Select an Option dialog box.  
 
   
Installing Xenith Pro Firmware  
5
Figure 3 Configuration options  
3. Select the Configure the USB key to Copy/Pull or to Update/Push firmware option,  
and then click Next to open the Select the Configuration dialog box.  
Figure 4 Update firmware options  
4. Select the WTOS/Xenith/Xenith Pro operating system (OS) type option (note that OS  
Image, BIOS, and CMOS are selected by default).  
5. Select the Update or Push Firmware operation to perform option.  
6. Click Next to open the browse dialog box.  
 
6
Chapter 2  
Figure 5 Browse for image file  
7. Click Browse.  
Figure 6 Browse to select commandsXml.xml  
8. Navigate to and open the RX0 Xenith Pro Conversion Image folder (on your hard drive)  
that contains the commandsXml.xml file (this is the location you selected in “Step 1:  
Hard Drive” on page 4), click on the commandsXml.xml file to select it (you may need  
to select the All Files option from the Files of Type box to display the  
commandsXml.xml file for selection), and then click Open.  
CAUTION: Be sure to use the commandsXml.xml file you extracted in “Step 1: Copy  
Drive” on page 4; DO NOT use the commandsXml.xml file directly from the  
Conversion Software Assembly DVD-ROM.  
9. In the browse dialog box, click Next to open the Prepare the USB Drive dialog box.  
 
Installing Xenith Pro Firmware  
7
Figure 7 Prepare USB key for configuration  
10.Select the USB key onto which you want the configurations (you can use Refresh as  
needed to recognize an inserted USB key), and then click Next. The progress bars  
show the overall (formatting and configuration) progress and task progress.  
CAUTION: DO NOT interrupt the formatting and configuration process. All process  
requirements are done automatically. The progress screen may display for several  
seconds or longer. You can safely ignore any error message.  
11.After configuration, click Finish to close the wizard and then remove the configured  
USB key for use (you will use the configured USB key on your target devices).  
TIP: At this time you can also replicate/duplicate the configured USB key (containing the  
firmware you want to push) for simultaneous usage on target devices (by users in several  
locations at the same time). For full Wyse USB Firmware Tool details, see Users Guide:  
Wyse® USB Firmware Tool 1.18.  
Step 4: Use the Configured USB Key to Install Firmware on Each Thin Client  
In this step, you will boot each thin client you want to convert from the configured USB key  
so that the USB key will push the contents from the USB key onto the target device.  
1. Be sure the client is shut down and disconnected from any network.  
2. Attach the configured USB key to the client.  
3. Power on the client and during boot, press and hold the P key.  
4. Select the USB HDD drive option from the menu (this option also displays the brand of  
your configured USB key).  
5. Press Enter and follow the process prompts. When booting a target device from the  
configured USB key (containing the contents to be pushed to a target device), you will  
be prompted to continue with the push process (to continue, type y and press Enter).  
Once the push process is complete, you must reboot (press Enter and remove the  
USB key).  
CAUTION: DO NOT interrupt the installation/conversion process. All process  
requirements are done automatically. Some screens may display for several seconds  
during the process.  
6. After a target device completes the installation/conversion process and displays the  
Xenith Pro desktop, continue with “Step 5: Verifying Thin Client Operation” on page 8.  
 
8
Chapter 2  
Step 5: Verifying Thin Client Operation  
After the thin client displays the Xenith Pro desktop, you can verify the System Version  
and that your general system information is correct.  
1. On the General tab of the System Information window (on the Wyse Zero Toolbar, click  
the System Information icon), verify the System Version is 2.0_017.  
2. After verification, close the System Information window. The thin client is ready for  
operation and setup by an administrator.  
TIP: Administrator and other documentation for your thin client are available at:  
http://www.wyse.com/manuals. For step-by-step instructions to configure your zero client  
to establish a connection to a virtual desktop, see Administrators Guide: Wyse® Xenith™  
Release 2.0.  
Step 6: Attach a Wyse Conversion Label on Each Converted Thin Client  
The conversion kit is supplied with Wyse Conversion Labels that must be attached to each  
thin client. Be sure you have purchased the amount of labels you need.  
CAUTION: Failure to install the labels may cause delays in service and support. The serial  
number must be given to a Customer Support Technician to validate entitlement to  
support and service from Wyse. Failure to do so will result in the original operating system  
being loaded on the device and is in breach of your license agreement.  
Figure 8 Placement of Wyse Conversion Label  
Step 7: Obtain a Firmware Update  
If you are under a Wyse maintenance contract, you can download Xenith Pro software  
updates from your My Downloads page in the Wyse Self-Service Center at  
http://support.wyse.com/selfservice.html. If you are not under maintenance and wish to  
gain access to Xenith Pro software updates, you must complete a product registration:  
1. After purchase, you will receive an e-mail containing your software Registration Code.  
2. Go to the Wyse Self-Service Center at http://support.wyse.com/selfservice.html and  
log in (or register and log in).  
3. On the Home tab under Support Resources, click the Registration, Licenses &  
Downloads (**New) link to open the Registration, Licenses & Downloads page of the  
Support and Service Center tab.  
4. Enter the Registration Code that you received from Wyse for your purchase in the  
Enter Registration Code box and click Register. After the process is complete, the  
products you registered will display on the page.  
5. Activate your software maintenance: Click Activate in the Software Maintenance list.  
 
 
Installing Xenith Pro Firmware  
9
6. Download your software: On the page displaying the products you registered, select  
Support and Service Center tab > Registration, Licenses & Downloads to open  
the Registration, Licenses & Downloads page, hover your mouse pointer over the My  
Downloads link and select Xenith to display available firmware, click the zip file you  
need (for example, Xenith Pro 2.0.015.zip), and then follow the download instructions.  
CAUTION: Be sure to select the option in the Xenith Pro 2.0.015.zip file that you need.  
For example:  
If you are using an FTP server to update your firmware, be sure to use the  
R00_xen file.  
If you are using the USB Firmware Tool to update your firmware, be sure to use  
the R00_xen-2.0_015-128-Merlin.zip file.  
WARNING: Use of the Software on more than one device requires that you first purchase  
from Wyse additional copies of, or licenses to, the Software. Contact your local Wyse  
distributor or Wyse Inside Sales at 1-800-800-9973 option 1 or 1-408-473-1200 option 1.  
Troubleshooting  
This section contains general troubleshooting information.  
USB Keys - Troubleshooting Boot Issues  
Due to different manufacturing processes on USB keys (and the variety of them), not all  
brands have been tested with the Wyse USB Firmware Tool. If you experience problems  
booting from a configured USB key, it is recommended that you try a different brand of  
USB key.  
SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues  
Problem: How can I properly use a SanDisk Cruiser flash drive to image supported  
devices using the Wyse USB Firmware Tool? (KB17735)  
Solution: SanDisk flash drives come with support for U3 (for details on U3, see  
http://www.u3.com). When you initially use these drives, you are prompted to select the  
use for the drive: Apps and Storage or only Storage. If you select the Apps and Storage  
option, the drive will create two partitions, one of which is identified as a CD and is a read  
only partition. This partition sometimes prevents the Wyse USB Firmware Tool to properly  
prepare the USB key for imaging a device. To resolve this problem you can do one of the  
following:  
Go to http://www.sandisk.com, search in the SanDisk Knowledge Base for document  
2550, and then follow the instructions in the documentation.  
Drives from the Select Product Type list, click Find Driver, select U3 LaunchPad  
Remover, click Continue, and then download and use the U3 Launchpad Remover  
according to the instructions.  
 
     
Installation Guide  
®
Wyse R Class Conversion to Xenith Pro  
Issue: 031213  
Written and published by:  
Wyse Technology Inc., March 2013  
®
®
Created using FrameMaker and Acrobat  
 

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